L I V E S U P P O R T 3

About

Software as a Service (SaaS) is a subset of cloud computing. The SaaS model is based on the principle that the software and the IT infrastructure are operated by an external IT service provider and used by the customer as a service.

The service user pays a usage fee for use and operation. The SaaS model partially saves the customer the acquisition and operating costs, as the service provider handles the entire IT administration and other services such as maintenance and software updates. For this purpose, the IT infrastructure, including all administrative tasks, is outsourced and the service user can concentrate on his core business.

The full and complete SaaS Support Solution.

Livesupport 3 has everything you need to give your customers professional and fast support. The main functions include: Live Chat, Chat Bot, AutoPro Active, Support Ticket System, Search, Standard Responses, Customer Feedbacks, Customer can request chat log, Notes and History, Analaytics, Operator Panel, Departments, Operator Management, Client Management, Front Multi-language ready, Push Notifications, Desktop Software Aplication and Mobile Aplications. And a lot of more functions…

All

Frequently Asked Questions about GDPR Compliance of Livesupport 3
The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to standardise and strengthen data protection for all EU citizens. The protection of your privacy and that of your customers has the highest priority for us.

1. Which company provides services and stores my data? Is Livesupport 3 a data controller or a data processor?
The services are provided and your personal data is stored by Livesupport 3 (Livesupport 3 is a trademark of 8solutions.de Internet Service Provider, Plato-Wild-Straße 39, 93053 Regensburg, Germany). You can contact us via the chat or at support@livesupport.cloud Livesupport 3. is a data processor as we do not decide on the purpose of processing your (including your users/visitors) data. You choose to use our software, so you choose to provide us with your personal data to facilitate communication between you and your customers. We process the data only to secure our services. In some exceptional cases, Livesupport 3 may also act as a data controller. It is fully explained in our Privacy Policy: https://livesupport.cloud/privacy-policy/.

2. what data does Livesupport 3 process?
When you register (www.livesupport.cloud), we ask you to provide us with information such as your user name, e-mail address and company name. As soon as you want to activate a license we need more information: First name, last name, address, account information. This is the basic information about you that we process and store. We also store the information you enter into the Service (e.g. your chat content, ticket content, knowledge base articles, ChatBot scenarios, files or other content inserted into the Service). We also store information about your customers/visitors such as email addresses or other information that you ask your customers for about the product/service you use (e.g., in a survey before chatting). A complete description of data processing can be found in our privacy policy: https://livesupport.cloud/privacy-policy/.

3. What is the basis for the processing of personal data? Is the customer’s consent required?
The basis for the processing of your personal data by Livesupport 3 is an agreement between you and us, which is concluded with the registration for our service. The agreement consists of “Terms and Conditions” and our “Privacy Policy”:
AGB: https://8solutions.de/allgemeine-geschaeftsbedingungen/
Privacy policy: https://livesupport.cloud/privacy-policy/
A separate consent to your data processing by Livesupport 3 is therefore not necessary. However, you may need to obtain the consent of your customers/users/visitors to the processing and transfer of data. It depends on whether or not you need to be GDPR compliant, whether you collect your customer/user/visitor data and on what data processing basis you work.

4. am I a data controller or a data processor?
First, you need to find out whether you process or make available personal data of EU citizens. For example, if you are a US company and only process data from US citizens, GDPR does not apply to you. However, if you process personal data of European citizens, you must comply with this regulation. You or your company (organization) can then act as data controller. It happens when you are a natural or legal person, government agency or other entity and you alone or with others determine the purposes and means for processing personal data. You may also act as a data processor. This happens when you, as a natural or legal person, public authority, agency or other body, process personal data on behalf of others.

5. what security measures does Livesupport 3 use to protect the data? Is the data encrypted and if so, according to which standards?
As a company that offers its services in the SaaS model, we understand that the security of our customers and their data is critical. We see security as a fundamental aspect of our business. We know it’s a matter of trust. For this reason, we have taken a number of security precautions before the GDPR was adopted. Currently, we have made sure that our security measures comply with the regulation and adapt new ones if necessary. The complete data traffic is transmitted exclusively encoded. For the encryption we use a 256bit strong SSL protocol. In addition, important data is also stored encrypted in the database or files system. 8solutions (Managed Hosting Provider) operates its servers and all services exclusively in Germany.

6. how long do you hold the personal data?
We explain this in our Privacy Policy, our Terms and Conditions (which are both an agreement between you and us).
AGB: https://8solutions.de/allgemeine-geschaeftsbedingungen/
Privacy policy: https://livesupport.cloud/privacy-policy/
It is possible to request periodic data cleaning by sending a request to support@livechatinc.com with the following information: Which data should be deleted, how often would you like to delete them, when should these chats and tickets be deleted (hour + time zone). However, this function may vary depending on the service you use.

7. what process should we take if we suspect that a security breach has occurred?
Contact support at support@livesupport.cloud or chat with us on our website.

8. do you have DDoS protection?
Yes, we have DDoS protection on all our servers and network infrastructure.

9. domain used by Livesupport 3
To ensure that your firewall does not block Live Support 3 requests, please add the following domains to your firewall exception list. *.livesupport.cloud.

10 Cookies
Livesupport 3 uses cookies to provide you with the best possible software service. Cookies are used when you use Livesupport 3 services or visit one of the websites where our services are installed. This is information sent from the server and stored on a user’s computer to automatically identify a particular user when they use our services or visit the website. We have chosen to set a different expiration date depending on the nature of your activity on the Website, but remember that you can easily delete cookies from your browser at any time. You can read more about our cookie policy in our Privacy Policy: https://livesupport.cloud/privacy-policy/

Legal notice: Please note that the materials available on this website are for information purposes only and are not intended to provide legal advice.

Please make sure that all operators are logged out. The app should run in the background and now you will receive Push Notifications on new clients and new messages. Important: Should be an operator online or the app is open and you look at it you won’t receive any push notifications! Please have also a look at your business hours settings on your user profile.

Yes, that’s one of SaaS big advantages over onetime payment software solutions. All new functions and updates are available to you free of charge and are automatically imported to our systems. You will receive a notification via email with all new features.

Secure and easy to use widgets, simply whitelist your domain and the live support chat will work.

Download our native desktop apps for WindowsMac and Linux. Desktop Notifications, Email Notifications, SMS Notifications and much more included.

Customer Support

Please make sure that all operators are logged out. The app should run in the background and now you will receive Push Notifications on new clients and new messages. Important: Should be an operator online or the app is open and you look at it you won’t receive any push notifications! Please have also a look at your business hours settings on your user profile.

Yes, that’s one of SaaS big advantages over onetime payment software solutions. All new functions and updates are available to you free of charge and are automatically imported to our systems. You will receive a notification via email with all new features.

Download our native desktop apps for WindowsMac and Linux. Desktop Notifications, Email Notifications, SMS Notifications and much more included.

Mobile native apps for Android and IOS available for free. The app connect to your server, add your design via Rest Api and  with native push notifcations included.

The app is asking for the connection string after the first start of Live Chat 3. Please enter: https://livesupport.cloud/server/ this is a one time configuration. In case you have Whitebranded Enterprise installation, please enter the connection string where provided in the welcome email.

Data Protection

Frequently Asked Questions about GDPR Compliance of Livesupport 3
The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to standardise and strengthen data protection for all EU citizens. The protection of your privacy and that of your customers has the highest priority for us.

1. Which company provides services and stores my data? Is Livesupport 3 a data controller or a data processor?
The services are provided and your personal data is stored by Livesupport 3 (Livesupport 3 is a trademark of 8solutions.de Internet Service Provider, Plato-Wild-Straße 39, 93053 Regensburg, Germany). You can contact us via the chat or at support@livesupport.cloud Livesupport 3. is a data processor as we do not decide on the purpose of processing your (including your users/visitors) data. You choose to use our software, so you choose to provide us with your personal data to facilitate communication between you and your customers. We process the data only to secure our services. In some exceptional cases, Livesupport 3 may also act as a data controller. It is fully explained in our Privacy Policy: https://livesupport.cloud/privacy-policy/.

2. what data does Livesupport 3 process?
When you register (www.livesupport.cloud), we ask you to provide us with information such as your user name, e-mail address and company name. As soon as you want to activate a license we need more information: First name, last name, address, account information. This is the basic information about you that we process and store. We also store the information you enter into the Service (e.g. your chat content, ticket content, knowledge base articles, ChatBot scenarios, files or other content inserted into the Service). We also store information about your customers/visitors such as email addresses or other information that you ask your customers for about the product/service you use (e.g., in a survey before chatting). A complete description of data processing can be found in our privacy policy: https://livesupport.cloud/privacy-policy/.

3. What is the basis for the processing of personal data? Is the customer’s consent required?
The basis for the processing of your personal data by Livesupport 3 is an agreement between you and us, which is concluded with the registration for our service. The agreement consists of “Terms and Conditions” and our “Privacy Policy”:
AGB: https://8solutions.de/allgemeine-geschaeftsbedingungen/
Privacy policy: https://livesupport.cloud/privacy-policy/
A separate consent to your data processing by Livesupport 3 is therefore not necessary. However, you may need to obtain the consent of your customers/users/visitors to the processing and transfer of data. It depends on whether or not you need to be GDPR compliant, whether you collect your customer/user/visitor data and on what data processing basis you work.

4. am I a data controller or a data processor?
First, you need to find out whether you process or make available personal data of EU citizens. For example, if you are a US company and only process data from US citizens, GDPR does not apply to you. However, if you process personal data of European citizens, you must comply with this regulation. You or your company (organization) can then act as data controller. It happens when you are a natural or legal person, government agency or other entity and you alone or with others determine the purposes and means for processing personal data. You may also act as a data processor. This happens when you, as a natural or legal person, public authority, agency or other body, process personal data on behalf of others.

5. what security measures does Livesupport 3 use to protect the data? Is the data encrypted and if so, according to which standards?
As a company that offers its services in the SaaS model, we understand that the security of our customers and their data is critical. We see security as a fundamental aspect of our business. We know it’s a matter of trust. For this reason, we have taken a number of security precautions before the GDPR was adopted. Currently, we have made sure that our security measures comply with the regulation and adapt new ones if necessary. The complete data traffic is transmitted exclusively encoded. For the encryption we use a 256bit strong SSL protocol. In addition, important data is also stored encrypted in the database or files system. 8solutions (Managed Hosting Provider) operates its servers and all services exclusively in Germany.

6. how long do you hold the personal data?
We explain this in our Privacy Policy, our Terms and Conditions (which are both an agreement between you and us).
AGB: https://8solutions.de/allgemeine-geschaeftsbedingungen/
Privacy policy: https://livesupport.cloud/privacy-policy/
It is possible to request periodic data cleaning by sending a request to support@livechatinc.com with the following information: Which data should be deleted, how often would you like to delete them, when should these chats and tickets be deleted (hour + time zone). However, this function may vary depending on the service you use.

7. what process should we take if we suspect that a security breach has occurred?
Contact support at support@livesupport.cloud or chat with us on our website.

8. do you have DDoS protection?
Yes, we have DDoS protection on all our servers and network infrastructure.

9. domain used by Livesupport 3
To ensure that your firewall does not block Live Support 3 requests, please add the following domains to your firewall exception list. *.livesupport.cloud.

10 Cookies
Livesupport 3 uses cookies to provide you with the best possible software service. Cookies are used when you use Livesupport 3 services or visit one of the websites where our services are installed. This is information sent from the server and stored on a user’s computer to automatically identify a particular user when they use our services or visit the website. We have chosen to set a different expiration date depending on the nature of your activity on the Website, but remember that you can easily delete cookies from your browser at any time. You can read more about our cookie policy in our Privacy Policy: https://livesupport.cloud/privacy-policy/

Legal notice: Please note that the materials available on this website are for information purposes only and are not intended to provide legal advice.

Download

Download our native desktop apps for WindowsMac and Linux. Desktop Notifications, Email Notifications, SMS Notifications and much more included.

Mobile native apps for Android and IOS available for free. The app connect to your server, add your design via Rest Api and  with native push notifcations included.

The app is asking for the connection string after the first start of Live Chat 3. Please enter: https://livesupport.cloud/server/ this is a one time configuration. In case you have Whitebranded Enterprise installation, please enter the connection string where provided in the welcome email.

Installation

Mobile native apps for Android and IOS available for free. The app connect to your server, add your design via Rest Api and  with native push notifcations included.

The app is asking for the connection string after the first start of Live Chat 3. Please enter: https://livesupport.cloud/server/ this is a one time configuration. In case you have Whitebranded Enterprise installation, please enter the connection string where provided in the welcome email.

License

Yes, that’s one of SaaS big advantages over onetime payment software solutions. All new functions and updates are available to you free of charge and are automatically imported to our systems. You will receive a notification via email with all new features.

Technical

Please make sure that all operators are logged out. The app should run in the background and now you will receive Push Notifications on new clients and new messages. Important: Should be an operator online or the app is open and you look at it you won’t receive any push notifications! Please have also a look at your business hours settings on your user profile.

Yes, that’s one of SaaS big advantages over onetime payment software solutions. All new functions and updates are available to you free of charge and are automatically imported to our systems. You will receive a notification via email with all new features.

Secure and easy to use widgets, simply whitelist your domain and the live support chat will work.

Software as a Service (SaaS) is a subset of cloud computing. The SaaS model is based on the principle that the software and the IT infrastructure are operated by an external IT service provider and used by the customer as a service.

The service user pays a usage fee for use and operation. The SaaS model partially saves the customer the acquisition and operating costs, as the service provider handles the entire IT administration and other services such as maintenance and software updates. For this purpose, the IT infrastructure, including all administrative tasks, is outsourced and the service user can concentrate on his core business.

The full and complete SaaS Support Solution.

Livesupport 3 has everything you need to give your customers professional and fast support. The main functions include: Live Chat, Chat Bot, AutoPro Active, Support Ticket System, Search, Standard Responses, Customer Feedbacks, Customer can request chat log, Notes and History, Analaytics, Operator Panel, Departments, Operator Management, Client Management, Front Multi-language ready, Push Notifications, Desktop Software Aplication and Mobile Aplications. And a lot of more functions…

When two good partners come together, our mutual customers benefit from our know-how. Welcome to Livesupport 3 Your specialists for professional support solutions

Follow Us

Email: info@livesupport.cloud
Support: help@livesupport.cloud

Copyright © 2019 Livesupport 3 by 8solutions.de