Frequently Asked Questions about GDPR Compliance of Livesupport 3
The General Data Protection Regulation (GDPR) is the result of many years of work by the European Union to standardise and strengthen data protection for all EU citizens. The protection of your privacy and that of your customers has the highest priority for us.
1. Which company provides services and stores my data? Is Livesupport 3 a data controller or a data processor?
2. what data does Livesupport 3 process?
3. What is the basis for the processing of personal data? Is the customer’s consent required?
A separate consent to your data processing by Livesupport 3 is therefore not necessary. However, you may need to obtain the consent of your customers/users/visitors to the processing and transfer of data. It depends on whether or not you need to be GDPR compliant, whether you collect your customer/user/visitor data and on what data processing basis you work.
4. am I a data controller or a data processor?
First, you need to find out whether you process or make available personal data of EU citizens. For example, if you are a US company and only process data from US citizens, GDPR does not apply to you. However, if you process personal data of European citizens, you must comply with this regulation. You or your company (organization) can then act as data controller. It happens when you are a natural or legal person, government agency or other entity and you alone or with others determine the purposes and means for processing personal data. You may also act as a data processor. This happens when you, as a natural or legal person, public authority, agency or other body, process personal data on behalf of others.
5. what security measures does Livesupport 3 use to protect the data? Is the data encrypted and if so, according to which standards?
As a company that offers its services in the SaaS model, we understand that the security of our customers and their data is critical. We see security as a fundamental aspect of our business. We know it’s a matter of trust. For this reason, we have taken a number of security precautions before the GDPR was adopted. Currently, we have made sure that our security measures comply with the regulation and adapt new ones if necessary. The complete data traffic is transmitted exclusively encoded. For the encryption we use a 256bit strong SSL protocol. In addition, important data is also stored encrypted in the database or files system. 8solutions (Managed Hosting Provider) operates its servers and all services exclusively in Germany.
6. how long do you hold the personal data?
It is possible to request periodic data cleaning by sending a request to firstname.lastname@example.org with the following information: Which data should be deleted, how often would you like to delete them, when should these chats and tickets be deleted (hour + time zone). However, this function may vary depending on the service you use.
7. what process should we take if we suspect that a security breach has occurred?
Contact support at email@example.com or chat with us on our website.
8. do you have DDoS protection?
Yes, we have DDoS protection on all our servers and network infrastructure.
9. domain used by Livesupport 3
To ensure that your firewall does not block Live Support 3 requests, please add the following domains to your firewall exception list. *.livesupport.cloud.
Legal notice: Please note that the materials available on this website are for information purposes only and are not intended to provide legal advice.